Shipping policy

At FRESH TABLE CRAFT, we understand that convenient and dependable delivery is an important part of every online shopping experience.

Whether you are purchasing a playful pet toy, a practical food storage container, or a pet bib for everyday feeding and grooming routines, we aim to make the ordering and delivery process straightforward.

This Shipping Policy explains our shipping charges, order processing procedures, delivery arrangements, tracking information, and the steps customers can take if a shipment encounters a problem.

This policy applies to orders placed through https://www.freshtablecraft.club/.

1. Shipping Coverage

FRESH TABLE CRAFT primarily serves customers purchasing through our United States online retail store.

Shipping availability depends on the destination address, carrier service coverage, product availability, and any applicable transportation restrictions.

Customers should provide a complete and accurate delivery address at checkout to help prevent unnecessary delivery delays.

If a destination cannot be serviced, we may contact the customer to discuss available alternatives or arrange an appropriate cancellation and refund.

2. Shipping Fees

We offer a straightforward shipping structure designed to make shopping more convenient.

Our standard shipping fee arrangement is:

Order Amount Shipping Fee
$10.00 or more FREE
Below $10.00 $5.99

Orders with a merchandise subtotal of at least $10.00 qualify for free shipping.

Orders with a merchandise subtotal below $10.00 will incur a $5.99 shipping charge.

The applicable shipping amount will be displayed during checkout before payment is completed.

Any applicable taxes or other charges will be shown separately where required.

3. Order Processing

After an order is submitted, our team begins reviewing the transaction and preparing the merchandise for fulfillment.

Order processing may include:

  • Reviewing payment authorization.

  • Confirming product availability.

  • Verifying order details.

  • Preparing merchandise for packaging.

  • Checking products for visible damage or fulfillment errors.

  • Arranging shipment with an appropriate carrier.

Our ordinary processing target is 1–3 business days, excluding weekends and applicable public holidays.

This is an operational estimate rather than a guarantee of delivery. Processing may take longer during periods of unusually high order volume, inventory shortages, or other unexpected circumstances.

Customers will be notified if a significant delay affects their order.

4. Estimated Delivery Time

After an order has been processed and dispatched, delivery time will depend on the destination, carrier service, transportation conditions, and other logistical factors.

Unless a different timeframe is clearly stated during checkout, we will maintain a reasonable basis for shipment within the period required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Where no shipment period is specified, the general federal rule requires a reasonable basis to expect shipment within 30 days after receiving a properly completed order.

Please note that order processing time and carrier transit time are different stages of the delivery process.

5. Shipment Confirmation and Tracking

When tracking information is available, customers may receive a shipment confirmation through the email address provided at checkout.

Tracking information may include:

  • Shipment reference number.

  • Carrier identification.

  • Dispatch confirmation.

  • Available tracking updates.

  • Delivery progress information.

Please allow time for carrier tracking systems to register newly dispatched packages.

Tracking information may not appear immediately after shipment confirmation.

6. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

Before submitting an order, please verify:

  • Recipient's full name.

  • Street number and street name.

  • Apartment, suite, or unit number, where applicable.

  • City and state.

  • ZIP code.

  • Contact information, where requested.

If you discover an address error after placing an order, contact us immediately at [email protected].

We will make reasonable efforts to update the address if the package has not yet entered the shipping carrier's delivery network.

Once a package has been dispatched, address changes may not be possible.

7. Lost, Delayed, or Missing Packages

Delivery delays can occur because of weather conditions, carrier capacity, transportation interruptions, address verification, holidays, or other events outside our reasonable control.

If tracking information has not changed for an unusually long period, or a package appears to be missing, please contact our customer service team.

We will review the available shipment information and, where appropriate, assist with a carrier investigation.

If a package is confirmed lost or otherwise not delivered as required, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

8. Incorrect or Damaged Deliveries

Please inspect your order after receiving it.

If your package contains the wrong product, missing merchandise, or an item damaged during transportation, contact us as soon as reasonably possible.

Please provide:

  • Your order number.

  • A description of the delivery issue.

  • Photographs of the affected merchandise.

  • Photographs of the outer packaging, if relevant.

This information helps us investigate the issue and determine whether a replacement, refund, or another appropriate solution is available.

9. Undeliverable Packages

A package may be returned to the sender because of an incomplete address, incorrect delivery details, refusal of delivery, or repeated unsuccessful delivery attempts.

If a package is returned to us, we will contact the customer using the available order information.

Depending on the circumstances, we may arrange another shipment or process an appropriate refund.

Additional shipping charges may apply when a new shipment is requested because of an address error attributable to the customer, provided such charges are disclosed and legally permitted.

10. Shipping Delays and Order Cancellations

We make reasonable efforts to ship merchandise within the timeframe communicated during the ordering process.

If we become unable to ship within the promised period or the applicable legal timeframe, we will notify the customer and offer the options required under federal law.

These options may include:

  • Agreeing to a revised shipment date.

  • Cancelling the affected order.

  • Receiving a refund for unshipped merchandise.

We will not treat a customer's silence as consent to a delay where applicable law requires affirmative consent.

Refunds required under the FTC Mail, Internet, or Telephone Order Merchandise Rule will be processed in accordance with the applicable prompt-refund requirements.

11. Shipping Restrictions

Certain transportation services may impose restrictions based on package dimensions, destination, carrier requirements, or other logistical considerations.

We reserve the right to review orders that cannot reasonably be fulfilled through our available delivery arrangements.

If an order cannot be shipped to the requested destination, we will contact the customer to discuss an appropriate solution.

12. Shipping and Refund Relationship

Shipping fees are handled according to the circumstances of the order.

For eligible orders that qualify for free shipping, no standard shipping charge is added at checkout.

For orders below $10.00, the $5.99 shipping fee is disclosed before purchase.

For voluntary returns, original shipping charges are generally non-refundable unless required by law or otherwise approved.

For cancellations or refunds resulting from our inability to fulfill an order, all amounts that must legally be refunded, including applicable shipping charges, will be returned in accordance with applicable requirements.

13. Contact for Shipping Assistance

If you need assistance with a shipment, delivery estimate, tracking update, or address correction, please contact:

USWALDO CHOC LUC LLC
1322 CARDINAL LN
WINTER GARDEN, FL 34787
United States

Contact Person: Litzy Alvarado
Email: [email protected]
Website: https://www.freshtablecraft.club/

We appreciate your patience and will make reasonable efforts to assist with delivery-related concerns.